The service explained

How Heat-as-a-Service works

JustHeat® delivered as a service: you own the heating system and we operate it for a fixed monthly fee, a route to better EPC outcomes in retrofit properties.

The product

JustHeat® graphene radiant heating

The property is heated by JustHeat® graphene radiant panels: fast, even, low-profile electric heating with smart controls and monitoring.

A graphene-enhanced heating layer delivers gentle radiant warmth from a slim, low-voltage panel. There is no wet system, no boiler and no moving parts, so it fits existing properties with minimal disruption and needs no annual servicing.

  • Graphene-enhanced radiant heating layer
  • Slim, low-voltage and hidden from view
  • Even, radiant warmth with no cold spots
  • No wet system, no moving parts, no annual servicing
  • Works with standard and smart thermostats, with zonal control
  • Suited to new builds, refurbishments and retrofits
JustHeat® radiant heating installed throughout a home, powered by rooftop solar
The JustHeat® HaaS operations portal
The model

Operated as a service

You own the JustHeat® system, installed by an accredited installer. We operate it under a Heat-as-a-Service agreement, and you pay a fixed monthly service fee.

It is this operating arrangement that is the basis for the system's EPC treatment. Monitoring and optimisation are part of the managed service.

  • We operate and maintain the system
  • Fixed monthly service fee
  • Improved EPC outcomes in retrofit properties
  • Continuity through tenancy changes
Occupiers

Simple for occupiers

Occupiers use simple local controls for everyday comfort. They keep their existing electricity supplier and continue paying their own electricity bill.

There is no change to the tenancy arrangement for energy supply. The landlord contracts for the Heat-as-a-Service, which continues uninterrupted through tenant changes.

Simple local controls

Easy-to-use thermostats for everyday comfort, with no complexity for tenants.

Tenants keep their energy supplier

The service does not include electricity supply. Tenants pay their chosen electricity supplier directly as normal.

Continuity through tenancies

The service continues uninterrupted when tenants change, with no re-activation needed.